When will Microsoft Outlook outage be fixed? What we know.

Updated on Friday, Nov 13 at 10:55 am ET: Microsoft’s latest update states that they are “continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels.” However, according to the company, “some users may still experience intermittent access issues or delayed email delivery as recovery continues.”

This article has also been updated with an official statement from Microsoft.

Updated on Friday, Nov 13 at 07:35am ET: The global Microsoft Outlook outage continued into Friday morning, but the company’s most recent update stated that they’ve made “additional progress toward recovery” and that traffic is “being gradually restored,” though not for all users.

Updated on Friday, Nov. 13 at 4:59 a.m. ET — Microsoft said it’s “seeing early stabilization and capacity improvements as recovery actions continue.” The company also said it has extended email timeout to 48 hours to help preserve delayed mail during this event.

Updated on Friday, Nov. 13 at 1:08 a.m. ET — Microsoft is still looking into the cause of the outage, but states that at present it is “not aware of any malicious activity that is causing this incident.”

Updated on Thursday, Nov. 12 at 10:58 p.m. ET — Unfortunately, Microsoft’s efforts to bring servers back online aren’t going as planned. “We’ve monitored the status of the changes applied to improve serviceability and confirmed they’re not taking as expected,” Microsoft wrote in an update on X.

Updated on Thursday, Nov. 12 at 8:07 p.m. ET — Microsoft has revised its list of features and services impacted by this outage, stating that it is affecting those that interact with Exchange Online and email services. Microsoft Outlook, SharePoint Online, Teams, Copilot AI, and 365 continue to have various issues, though Azure appears operational.

Updated on Thursday, Nov. 12 at 7:53 p.m. ET — Microsoft has issued a new update stating that the servers they’ve brought back online may become unresponsive again when they receive traffic. The company is currently investigating the issue.

Updated on Thursday, Nov. 12 at 6:23 p.m ET — Microsoft stated that it is bringing some servers back online, and “they remain stable so far.” Users should expect a “gradual recovery.”

“We’re also shifting traffic to alternate routes wherever possible and observing limited recovery,” Microsoft wrote in an update on X. “In parallel, we’ve streamlined the process of returning the remaining affected servers to service.”

Microsoft experienced a significant global outage on Thursday, which continued into Friday morning, resulting in Outlook, Teams, Copilot, Microsoft 365, and other popular services going down for an extended period of time.

While Microsoft deals with the outage, many users have been left wondering, “Just when will I be able to access my emails, messages, and calendars again?”

Unfortunately, Microsoft has yet to share an estimated timeframe in which users can expect Microsoft 365 products to be fully up and running again.

In an update posted to X at 4:00 p.m. ET on Thursday, Microsoft struck an optimistic tone, saying that some affected servers were already back online. But by 5:09 p.m. ET, the company acknowledged its services were still down.

“We’re opening all available pathways to restore service, as our actions taken thus far have not provided the anticipated relief,” the company wrote on X and a status page. In the early hours of Friday, the company finally reported some success returning service to normal.

At 7:09 a.m. ET, the company wrote on X, “We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected Microsoft 365 infrastructure. Some users may still experience intermittent issues as recovery actions continue.”

As of 10:39 a.m. ET on Friday, some Microsoft services were still experiencing outage issues, though the recovery was underway. The company also expressed its “regret” for the disruption.

“We know our customers rely on our services to get important work done every day, and regret the impact these outages had on those who depend on us,” read an update posted to X.

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This isn’t the first time Microsoft services have experienced outages. Most recently, Microsoft Outlook went down on Aug. 31 of this year.

That Aug. 31 Outlook outage began around noon, and according to our reporting at the time, service had been fully restored by 11 p.m. ET that night. Unfortunately for Microsoft users, it appears the timeframe for fixing this particular outage is very different from the one earlier this year, with downtime extending into a second day.

In response to Mashable’s questions, Charles Lamanna, EVP, Copilot, Agents and Platform at Microsoft, provided the following statement:

“We’re seeing encouraging recovery progress, with service availability and email delivery performance improving across a growing portion of affected infrastructure. We know our customers rely on our services to get important work done every day, and regret the impact these outages had on those who depend on us. Our teams are reviewing what happened and how we can prevent similar issues going forward.”

This is a developing story…

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